FAQs

Our Location

We are located at 7D Alison Road Wyong, which is within the Gallery Precinct alongside local hit businesses such as Duck Duck Moose. The shopfront offers daily cupcakes and other sweet treats. For up-to-date trading hours, please click here.

Ordering Online Products

Pretty Sweet Bakes offers a range of set and semi-customisable products on our website, including cupcakes, cookies, dessert boxes, and cakes. Some products will allow you to customise them in design such as flavour, colour, message, and decorations. 

You will be able to see date availability on the product page. If it is a last-minute order or you are unsure, please contact us and we will let you know if this is doable. We will endeavour to get back to you as soon as possible, but as this is currently a one-person business, we cannot make any guarantees.

We would highly recommend to book online products 2-3 weeks in advance where possible to avoid disappointment.

Custom Cakes

We offer custom cakes and to give you a quote, we will require the following information from you via email (please avoid visiting the shopfront as we will not have the time to discuss fully custom products).

  • Date of Event: To ensure we are available prior to quoting
  • How many guests?: So we can accurately provide the right size cake or amount for your event
  • Flavour
  • Any inspiration or style images: If you don't have anything in mind, please have a look through our social media to see if there's anything you like as it makes it difficult to provide an accurate quote

We would highly recommend to enquire about custom cakes at least 3-4 weeks in advance where possible to avoid disappointment.

Frequently Asked Questions

I placed an order online, but my event is cancelled. Can I get a refund?

We have a five day cancellation policy where an order can be cancelled five days prior to the selected date you have chosen when checking out. For more information, click here.

A charge may still incur if your product or custom product/s are in the process of being made or if you have requested custom cake toppers or items.

I have a custom cake, but my event is cancelled. Can I get a refund?

Refunds may be available, depending on how close it is to your event. For more information, click here.

Do you do gluten free or cater to other intolerances?

We only offer low gluten free and low dairy free for chocolate and vanilla cake flavours. These are technically gluten and/or dairy free, however they are made in the same environment as gluten and/or dairy containing products. Our cookie packs are not gluten free.